7/21/2023 0 Comments Open invoice collection letter![]() We look forward to continuing to do business with you. We are happy to correct any errors or arrange for a payment plan. If we have made an error on your account or you can’t pay at this time, please call me to discuss at. ![]() If you can’t pay electronically, please send us a paper check to the following address: Alternatively, we can provide you with our bank information for an EFT or ACH. If you have not received this email and the attachment, we have provided a summary of your account info below.Ĭould you please tell me the status of your payment? Here is a to our payments portal. We have also emailed the account statement and invoice to you, for your convenience. Attached is an account statement with all the relevant balance information. Our records show there is a balance of $ that is currently days past due. Just a quick reminder that ’s account is past due. How to contact you directly with questions or to provide reasons for not paying and status updates.A precise calendar due date upon which you are requesting payment.Payment information - ideally an online payment link. ![]() A summary of all of the invoices on the account.Number of days a specific invoice is past due.This first collection letter must always contain the following basic information: Above all, remember that paying an invoice is the last step in the customer journey and it should be if at all possible, a pleasant and positive process. Keep in mind, as well, that it is entirely possible the customer has not paid because there was a problem with the product or service that has not been resolved and the customer is unhappy. With this letter, make it clear you are not assuming ill will or evasion but that you still need to have your invoice paid. At this point, it’s more than likely that the payables contact went on vacation, your invoice is waiting in a queue, or some other minor and temporary delay has happened. Because this is the first notice, keep the tone professional, but friendly. Or you may have just assumed they would handle their payables on time. You may have reminded the customer to pay on time, sent emails, left phone messages. ![]() ![]() In most cases, you want to send this letter out very shortly after the invoice is past due. Clarity and getting to the point quickly are critical no one wants to read a lengthy collections letter.įeel free to copy these templates and make them your own by modifying the introduction section and the closing section to reflect your personal relationship with the accounts payable person or your contact at the delinquent company. To help you with this task, we’ve drafted some simple templates that are clean and easy to understand. You can work off of basic templates and personalize them as needed. Creating every new collections letter and dunning campaign from scratch is not really necessary, however. Still, sending out personalized collections letters to the most delinquent accounts is a crucial part of getting paid. Truth be told, you probably are swamped just with your regular duties, emailing requests for payments and making phone calls to answer payment questions for customers. It is time-consuming and can be stressful. Probably the least pleasant part of the accounts receivable professional’s job is running a customer through a collections process. ![]()
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